Can I register a bank card to my Accor Hotels account?
To make it easier, you can register one or more bank cards on Accor Hotels website or while you’re on the move with your phone/tablet. Once the details are collected, booking rooms will become much quicker and easier.
Can I give Accor Hotels some feedback?
Yes, it urges customers to leave positive and negative feedback by filling out a contact form on their website.
When can I use Accor Hotels reward points?
You can use them to get a discount on a room rate, or you can save them up. When you get to 2,000, use that to pay for a night’s stay in a participating hotel.
I didn’t receive a confirmation number when I completed my reservation?
There are four ways of finding out your reservation confirmation number :
*Check your inbox to see if you received an email confirmation of your reservation. The reservation number contains eight letters
*Go to your profile by clicking Log in to send the email again.
*Contact your hotel directly in order to check your reservation with them and obtain your confirmation number. You can find contact details on the hotel’s description page.
*You can also contact the Reservation Office
What is the latest I can cancel my reservation online?
To find out the very latest you can cancel a reservation, refer to the terms and conditions on your reservation confirmation. These conditions may depend on the brand, the hotel, or the rate reserved.
Please note that for some rates, canceling a reservation may be subject to conditions. Please check the sales conditions associated with the rate reserved.
What payment methods are accepted by the hotel?
Accepted payment methods differ depending on the country, the hotel, and the rates reserved. To find out if your payment method will be accepted by the hotel where you want to stay, please contact the hotel directly. You will find contact details on the description page of the hotel.
I need to cancel my reservation. Can I be refunded?
If your plans change, you can cancel your reservation if the sale and cancellation conditions allow you to do so.
Otherwise, any non-canceled reservation will be charged for all or part of your stay depending on the sales conditions for the rate reserved
For some rates, cancellation of a reservation may be subject to conditions. Please consult the sales conditions associated with the rate in the Cancellation deadline clause. They remind you that prepaid reservations cannot be refunded.
To find out more, please refer to the terms and conditions of sale.