What is the payment method?
Celebration Box accepts all the major of Credit Card, Shop Pay, Apple Pay.
What areas do you deliver to?
Celebration Box deliver nationwide, with the exception of apartments and PO boxes, and perishable boxes to rural addresses (ie boxes that contain doughnuts are perishable).
What if I need to request a delivery time?
Due to them working with third party delivery companies, they cannot guarantee your exact delivery time.
For overnight delivery nationwide, NZpost will deliver your order between 9 am-5 pm.
For Auckland same-day delivery, sub60 kiwi express will deliver your between up until 5 pm for business addresses, or up until 7 pm for residential addresses.
Celebration Box try their best to get your order delivered on the chosen delivery date, however as their delivery is carried out by a third party delivery service, they can not guarantee that the box will be delivered on the exact date, please order 1 day in advance if you are worried about this.
Can I track my order?
Yes, of course. You will receive a tracking number via email once your shipping label has been printed by them, prior to your box being prepared.
You will be able to click on the tracking link within that email to see your delivery information. Please allow some time for your tracking details to go live.
Can you make custom boxes?
Celebration Box can only discuss customisation for orders over 10 boxes. However they have a great base range on their website, and you can select custom add-ons at the checkout.
Do you accept large custom corporate or pr orders?
Celebration Box certainly do - you can place your own branding and products within the boxes, please email [email protected]
with information such as the number of boxes, delivery date, destination(s), and your budget. Celebration Box would be happy to discuss your requirements.
What is the exchange policy?
Celebration Box only replace items if they are defective or damaged. If you need to exchange it for the same item, send them an email at [email protected]
and send your item to Celebration Box Ltd, 14C Haultain Street, Mount Eden, AUK, Auckland 1024, New Zealand.