If an item is out of stock, can I still order it?
Orders cannot be placed for out of stock items unless it clearly states it is an order on request item, this will be displayed on the product page. Stock levels are shown live on each product page. Products are not reserved until your order has been confirmed.
Do Amara include price information inside your parcels?
Orders shipped within the EU will not include any price information inside. Orders shipped outside of the EU must include a commercial invoice for customs purposes. This will include price information, but the document is affixed to the outside of the parcel.
Can I order by telephone?
Yes, orders can be placed over the telephone by their customer services team between Monday-Friday 08:00 – 19:00 and Saturday 08:00 - 13:00 London time.
Which payment options do you accept?
Amara accept payment from all major credit and debit cards, Apple Pay and PayPal. If you are having your goods delivered to Germany you can also pay in Euros by Sofort. The payment will be debited once your order is confirmed. If you pay via their Customer Services team, you will also be able to request payment via BACs. Goods paid for via BACs will only be dispatched once the funds have cleared.
Where can I add a promotional / gift voucher code?
Promotions and gift card box can be found at the bottom of Your Shopping Bag page in the checkout. Add in your code and click apply code, remember only one promotional code can be used per order.