If you need to organise a return to Apple, use the guide below:
Standard Returns Policy
You can return your online order within 14 days of receiving your product. You have a further 14 days after indicating your intent to return to then return your products or arrange for their collection. Software returns are also accepted within this period, but only if the software was not unsealed.
iPhone Return Policy
If you are not fully satisfied with your iPhone purchase, you can return your undamaged iPhone to the Apple Online Store within 14 days of purchase for a full refund. Please check your Order Status online or call 0800-692-7753 to request a return. The iPhone must be returned in the original packaging, including any accessories, manuals and documentation.
Please note that returning your iPhone pursuant to this policy will not automatically cancel your mobile network agreement. You must contact your mobile network operator to cancel your mobile network service. If you cancel your mobile network service, you will be responsible for all applicable usage fees, prorated access charges, taxes, surcharges, or other charges imposed by your mobile network operator through the termination date, including any early termination fees or penalties, if applicable. Please contact your mobile network operator for more information about applicable fees.
Online returns process
You can initiate a return online once your item(s) have been shipped and invoiced.
Go to online Self Service:
- Sign in with your Apple ID and password. If you have questions about your Apple ID, please visit the Your Account section of online Help.
- View the order details of the order containing the item(s) you would like to return.
- Select the “Return items” link.
Note: If you need assistance or do not have an Apple ID, please call 0800-692-7753.
Items in your order will be divided into two groups — items that are eligible to be returned online and items you cannot return. For each item that you can return online, you will need to select the item, a reason for the return and whether you’ve opened the box.
Once you’ve submitted your return request, you’ll receive an email confirmation with your return details. Their carrier will contact you within two (2) business days to arrange collection. Please use the original packaging.
Once Apple receives the item(s) they’ll process the return, issue a refund and send you a return receipt confirmation email.
Refunds
Your refund will be issued after they receive your item(s) at the Apple returns centre. The way your refund is processed depends on your original payment method:
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 3 business days of receipt of the returned item or cancellation request.
If you paid with 0% interest, refunds will be sent to your card issuer (Latitude) within three (3) business days of receipt of the returned item or cancellation request. Upon receipt of the return notification from Apple, Latitude will process the refund to your card within three to five (3 to 5) business days.
Products purchased from apple.com using an Apple Store Gift Card will be refunded to you as an Apple Store Gift Card by email within three (3) business days.
Once your goods are back at Apple’s warehouse, your refund will be processed. Please allow 5-7 days for the refund to reach your account. For cash payments such as cheque and wire transfer, Apple will require your bank details, to proceed with the refund to your account.
