What are Apricot payment methods?
Apricot accepts VISA, Mastercard, Maestro, American Express and PayPal.
Does Apricot ship Worldwide?
No, Apricot ships only in New Zealand.
What is your return policy?
If for any reason you are not completely satisfied with your online purchase, simply return the item(s) to them using the postal details below. These item(s) need to be received by them in their original condition. Once received by them, the returned item(s) will be inspected by their warehouse team.
Can I cancel an order once it has been placed?
If you wish to cancel an order after it has been submitted, please login to your online account and contact a member of their customer services team through the ticketing system. You can login to your Apricot online account now. Please be aware however if your order has already been processed, they are unable to cancel it. In this instance you may return your item(s) to them using the form included in your package alongside your items, in accordance with their online returns policy (link opens in a new window). This does not affect your statutory rights.
Why has my order been cancelled?
Occasionally, items sell out very quickly. Sometimes when this occurs the number of customers purchasing an item at that time outweighs the number of units available. Should this happen, they always aim to contact you within 24 hours to advise you of the status of your order.
I placed an order which has now been refunded. Why?
All items are subject to availability. In the unlikely event that all items within your order are out of stock at the time their team attempt to pick them at their warehouse, they will inform you of this and refund the order back to your original payment method as soon as possible. If they find that some of the items are out of stock at the time of picking, they will notify you by email that the items have been refunded, and the rest of your order will be dispatched to you.