What can I do if my order is duplicated?
Contact Avast Support so that they can assist you. Depending on your preference, they can combine your orders to extend your Avast subscription period, or refund the duplicate order.
Before requesting a refund, refer to their refund procedure for more information.
What is the payment method?
They accept Visa, AMEX, MasterCard, and PayPal.
How can I request a refund?
Avast offers a 30-day, money-back guarantee from the date of purchase for most products.
NOTE: Restrictions may apply to certain orders according to the terms and conditions presented at the time of purchase. For Avast mobile products purchased from Google Play or iTunes, the return policy of the vendor applies. For more information, contact Google Play or iTunes directly.
To request a refund for an Avast product for Windows or Mac, contact Avast Support and provide the following details:
*Reason for the refund request
How can I obtain a copy of my order invoice?
Follow the relevant instructions according to your order distributor:
NOTE: You can find the distributor you purchased your Avast subscription from in your order confirmation email.
*Digital River: view or print your order invoice from the Digital River web portal using the login information in your order confirmation email.
*Nexway: view or print your order invoice from the Nexway web portal using the login information in your order confirmation email. The Nexway web portal varies according to your region:
USA | UK | Canada | EU | Brazil
*Allsoft (Softline Group company): contact Allsoft directly and request a copy of your order invoice.
*AstroPay: contact AstroPay directly and request a copy of your order invoice.
*Cleverbridge: contact Cleverbridge directly and request a copy of your order invoice.