How can I pay for my order?
They accept the following payment cards: Visa (including Visa Debit), AMEX and MasterCard. They also accept PayPal, Apple Pay, and Google pay payments.
Do you offer gift wrapping?
Yes. You will be able to add a gift wrapping option when you are in your basket, you will also have an option to add a gift message. The gift-wrapped order will be packed in a black box with the Bluebella logo and will be posted inside a white postal box. Online purchases will be sent in one single parcel per complete order – unfortunately, they are unable to facilitate requests for additional gift wrapping on the same order. If you require more than one of their lovely presentation boxes for your purchases, please place separate orders according to the number of boxes you require.
What do I do if my parcel hasn’t arrived?
You can check the progress of your item at the relevant courier website by clicking on the tracking link sent to you via email once your item has been dispatched. If your delivery is more than 4 working days overdue, please contact them.
What do I do if I have received an incorrect item?
In the unlikely event that you receive a wrong item, please contact them at [email protected]
within 14 days of receipt and they will resolve this for you as soon as possible.
How long does it rake to process my return?
They aim to process your return and refund for you as quickly as possible, but it may take up to 21 days for your refund to be processed after you have returned your item(s) to their warehouse. If you have not been refunded after 21 days of returning the item, please contact them with the proof of postage information on your Post Office receipt and they will look into this for you.