What is the payment method?
Carter’s accepts all major debit & credit.
Do you ship Internationally?
Yes. They ship internationally.
How much will it cost to ship internationally?
Your total order cost, including merchandise, shipping, taxes and duties will be presented to you during checkout in your preferred currency. This is the exact amount that you will be billed. There will not be any additional costs billed upon delivery.
Can I exchange the item?
For exchanges, it will be necessary for them to process your exchange as a refund and reorder. For fastest service, please contact them at 877-333-0117 to place your reorder and Carter’s will waive the regular shipping charge. When Carter’s receive your return, they will credit you at the time. If applicable, prepaid label fees apply. All Sales Final at Clearance only stores.
Can I return my international order?
If you would like to return your order by mail, please contact their Customer Service department at 762-232-1399. They will issue you a Return Authorization and give you further instructions. Your online purchase cannot be returned in-store. They are not able to accept blind returns. You must contact their Customer Service department before mailing your returns.
You will be responsible for all return shipping fees. Carter’s will not reimburse for the original shipping. Note that returns will be credited in the same currency and same exchange rate you as your original order.
What if I received defective items?
Carter’s, OshKosh B’gosh and Skip Hop are committed to providing you with quality products. Any Carter’s or OshKosh B’gosh product with a quality defect can be returned to a store for a full refund or exchange (please bring the packing slip or printed receipt). You may also contact their Consumer Affairs department at 888-782-9548 Monday-Friday 8 am-4:30 pm CST to make arrangements to return the item to them by mail. All Sales Final at Clearance only stores.
For any Skip Hop product with a quality defect, please fill out and submit this form. You can also email them at [email protected]
Can I get a refund after returning the item?
Carter’s will happily refund the original purchase price for any new, non-worn item returned or exchanged with an original sales receipt, gift receipt or packing slip, returned within 90 days of purchase. After 90 days, items may be returned for the current selling price in the form of a merchandise credit or merchandise exchange Refunds for purchases made by credit card may only be credited back to the original card used. All Sales Final at Clearance only stores.