Need to return something to Catwalk? Not a problem! Catwalk is able to provide a store credit, exchange, or refund on items returned back to them within 90 days!
To ensure a quick and easy return, please contact Catwalk prior to sending your goods back to receive a refund authorisation form. Goods returned without an authorisation form may not be accepted, or may take longer to be refunded and processed.
Change of Mind Returns
Catwalk is happy to offer an exchange, refund, or store credit for change of mind items as long as the items are unopened, unused and are in their original condition. By this, Catwalk means that all packaging, cellophane wrapping, and tamper-resistant seals must be intact. Unfortunately, Catwalk does not cover return shipping fees for change of mind returns.
Returned goods will be refunded within 2 days of receipt minus any relevant shipping and handling fees.
Please note, that some hair, beauty, and fashion items cannot be returned due to health and safety regulations in Australia. These include but are not limited to, hair brushes, hair accessories, skin and makeup accessories, and pierced jewellery.
Catwalk is unable to provide a change of mind return for discontinued items.