What payment methods do you accept?
Celebrate In London accepts VISA, Mastercard, and PayPal.
When will I receive my gift pack?
A customer’s personalised gift pack will be dispatched by first class post in plain discreet packaging. Royal Mail’s first class postal service states that 93% of deliveries should arrive on the next working day.
Do I have to pay VAT?
VAT will be charged, as applicable.
Can I cancel the order?
If a customer or one or more participants cancels, the following applies:
* Once a Customer has booked a specific date with one of RGEL’s Suppliers, the customer is bound by that supplier’s terms of business regarding cancellations.
* Once RGEL has confirmed a date with a Supplier, it is not possible for the customer to change that date unless the Supplier agrees to the change.
* Where Customer requests a change of date but that date cannot be altered by a supplier, it will not be possible for RGEL to issue a refund.
If RGEL or Supplier cancels, the following applies:
* If one of RGEL’s Suppliers requires to cancel the experience after customer has booked a date, RGEL will use its best endeavours to contact the customer (though RGEL also strongly recommend that customer contacts the supplier on the day the participant goes to the venue to participate in the booked Experience). RGEL will also offer a reasonable substitute or alternative if a supplier withdraws its offer once confirmation has been made.
When will I receive my refund?
RGEL will offer a refund within thirty (30) days of purchase excluding an administration fee. After this time no refunds will be permitted. In exceptional circumstances and solely at the discretion of RGEL, refunds may be offered but limited to 50% of the original purchase price. Refunds will not be offered on distances or date changes.
