What is the payment method?
Harvey Nichols accepts all major debit and credit cards such as VISA, Mastercard, Maestro, American Express and other payments methods such as PayPal.
Can I change or cancel my order after it’s been placed?
Harvey Nichols generally process and prepare your order for dispatch immediately, so you may not be able to make any amendments or cancel your order if it has already been processed. In this instance, you would have to return your order once you’ve received it, in accordance with their Returns Policy. If you wish to discuss the status of your order, please contact their Customer Services Team, quoting your order number.
My order is damaged - what should I do?
Please check your order as soon as you receive it. If any of the items are damaged, please contact their Customer Services Team straight away, quoting your order number and listing the item(s) that have been damaged.
Can I exchange an order?
No, unfortunately, they are currently unable to provide exchanges for international orders.
What is the return policy?
All items should be returned new and unused, with the Harvey Nichols tag intact and with the original packaging within 30 calendar days from the day after you receive your order. Any authenticity cards, dust bags and leather tags provided as part of the original packaging should also be returned. Returns that are damaged, soiled, worn or altered may not be accepted and could be sent back to you.
How long will it take to receive a refund?
Refunds may only be requested by the person who originally placed the order and will be processed via the original payment method, excluding shipping costs, within 30 days of their distribution centre receiving the returned goods. Card refunds can take up to 10 working days to be processed by your bank. This varies greatly between card issuers, and unfortunately, they are unable to influence it.