What is the payment method?
Clinelle accepts Online payments via Maybank2U, CIMB Clicks, Hong Leong Connect, AmOnline and MEPS/FPX (All banks including RHB and Bank Islam).
How do I track my order status?
You can track your order online 24 hours / 7 days by following these steps:
You will receive an email notification once the products have been shipped
You will provide a tracking code and you will able to track the shipment status via the GDEX website
Can I change or cancel an item in my existing order?
However, once you have confirmed your order and finalized payment, no changes can be made to the order. They advise that you carefully review and modify your order before payment submission.
My order has arrived, but I would like to cancel. Is this possible?
Once an order has been successfully submitted with payment duly authorized, Clinelle will not entertain any request for cancellation of the order. As such, please ensure that you have checked all the details prior to submitting your order for processing.
Why is my discount/credits not reflected in the total?
Typically, only one of Discount or Credits can be used with an order. Discount is one-time use only unless otherwise stated. Discount is not valid with sale items or with any other discount or promotion. If you believe this is not the case or have other troubles using a discount coupon-code or credits, do not hesitate to contact them.