What is the Cotton On returns policy?
If you change your mind about the products you have purchased from Cotton On online or in-store, Cotton On will refund the purchase price, or exchange those products in-store in the country in which they were purchased, subject to the following conditions:
Products purchased from any Cotton On Group retail or online store can be returned at any time by the customer with proof of purchase;
The returned items must not be swimwear, underwear, earrings, cosmetics, charity items, seconds, samples customised/personalised items or gift cards;
All items will be returned to the original forms of payment, otherwise an exchange or store credit will be issued;
Items must be in original sale condition (unworn, unwashed, or otherwise unused with original tags/labels attached);
You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return; and
Items purchased online can be returned in store with proof of purchase. In the case of online purchases, refunds will not include the cost of shipping, except as provided below.
Shipping costs may be refunded on faulty items only if the entire order is being returned and the customer provides proof of the shipping amount.
How much is delivery?
Standard Delivery - $6 or FREE on orders over $60
How long will my order take to arrive?
Auckland, Gisborne, Hamilton, Hastings, New Plymouth, Palmerston North, Tauranga, Wellington, Whangarei