What is the payment method?
Create and Craft accepts VISA, Mastercard, American Express, Maestro and PayPal.
Where does Create and Craft ship?
Create and Craft ships within selected countries provided during checkout
What is your return policy?
They understand there may be a time you wish to return an order – that’s why they have made it easy to return for a refund or exchange. They are proud to be working with Asda and their amazing ‘to you’ service, making it easier to return items than ever before. Please keep your Despatch Note, or note the order number as you might need it as proof of purchase in the event of any after-sales queries. Please also retain your proof of return. There are some products that are excluded from their returns policy. These are listed in the ‘Returns Exception’ section. Any refunds processed will be made back to the original payment method within 14 days of receipt of the product back to them, where all applicable requirements are met. Your statutory rights are not affected.
How can I exchange the item?
If you wish to exchange your product for a different variant (e.g. size, color, etc) you must return the item received, to them, in a resaleable condition, complete, unused and in original packaging with tags and labels in place. The Returns Slip found on your Despatch Note must be completed indicating the required size/color/etc. The replacement will be sent free of charge on receipt of your return in the resaleable condition detailed above.
Please see their Returns Options for more information.
If I receive the faulty/damaged item. What do I do?
You have rights under the Consumer Rights Act for repair, replacement or refund of faulty goods. This applies to goods that are found to have an inherent fault dating from the time of manufacture and excludes damage or faults arising from misuse of the goods or normal wear and tear. Please contact Customer Services and they will advise on the best way to deal with any products that are considered to be faulty. When returning the item, please enclose the Returns Slip found on your despatch note giving details of the damage/fault. If you no longer have the Returns Slip please advise Customer Services of this.
To ensure that they provide the best support in resolving your concern you may be directed to the Supplier’s own customer service number to deal with any warranty, technical or fault queries. The supplier is the specialist in their product and thus can offer a better level of support in resolving your query quickly. Where possible the product will be replaced or repaired by either Ideal World, the Supplier or an approved third party and sent back to you free of charge. If no replacement stock is available or a repair is not possible, a refund will be issued.
Please note that if you return goods to them that are found not to be faulty on inspection by them, the supplier or an approved third party, they reserve the right to deduct the cost of collecting the item from you from any refund they make in respect of those goods.
