Can I check the status of my order?
Yes, if you have created an account you will be able to track the status of your order. Simply log in and you will be able to see the status of your orders.
Can I have my item delivered to a C W Sellors store?
Yes. C.W. Sellors offer a Click and Collect service at checkout which allows you to collect your items from your nearest C W Sellors boutique. If you would like to try on an item before making a purchase, please contact their customer service team who will arrange for your items to be sent to your nearest store. Contact them today on 01335 453 453 or email [email protected]
so we can arrange this for you.
How will my purchase be packaged?
All of their orders come perfectly packaged with free luxury gift wrapping for that extra special touch. Your order will also come with the appropriate box and any required paperwork.
Can I return or exchange an item?
C.W. Sellors hope that you are happy with your purchase but if not, you can simply return your online order for a full refund within the 30 days returns period. Note, C.W. Sellors are unable to accept returns of earrings and/or cleaning products due to hygiene reasons. This does not affect your statutory rights. Their customer service team is available to help you if you wish to exchange or find a replacement item on 01335 453 453 or at [email protected]
Do C.W. Sellors offer gift cards?
Yes. C W Sellors gift cards make the perfect present for someone who wants to treat themselves to one of their watches or beautiful pieces of jewellery. It’s a simple and easy way to make purchases in-store and online. Gift cards are available to be purchased and redeemed online or in any of their boutiques and they come with an unlimited expiry date.
How can I find my ring size?
If you are uncertain about your ring size and want to order online then check out their downloadable ring sizer or refer to their online guide. For additional help on ring sizing, please contact them at [email protected]
or on 01335 453 453.
Can you help me to choose an engagement ring?
Yes! Being a part of such a special moment and helping you choose an engagement ring is one of their favourite things to do. Their engagement ring specialists are on hand every day to help you find the perfect engagement ring for you or your partner. C.W. Sellors offer free resizing with all new purchases and can help guide you through everything from style, sizing along with advice on diamond cuts, colour, clarity and carat weights. They have an incredible selection of diamond engagement in stock available with free UK delivery.