What is the payment method?
Decjuba VISA, Mastercard, American Express, Diners Club, Afterpay, PayPal and Zip.
How do I track my delivery?
Once your order has been dispatched, you will be able to track your parcel online with Australia Post (for all Australian deliveries) or PBT Couriers (for all New Zealand deliveries)
As soon as your order has been dispatched, you will receive a shipment confirmation email containing your tracking ID which you can use to track your delivery online on the relevant Australia Post website or PBT Courier Website.
Do you ship internationally?
Yes, their Australian website ships to all international locations, excluding New Zealand, via www.decjuba.com.au
All purchases placed on their New Zealand website via www.decjuba.co.nz are shipped directly to New Zealand.
Can I return or exchange sale items purchased online?
They hope you love your online purchases however, sale items purchased online or in-store cannot be returned for a refund or credit due to change of mind reasons, only if deemed faulty.
How do I return a faulty item?
Oops. Occasionally a faulty item makes its way into our amazing range. Don’t worry, you can return a faulty item in-store or via post at any time for a refund, exchange or store credit.
If you believe that you have received faulty or damaged merchandise from an online purchase, please let them know in writing quoting your order number before posting it back,
If you believe that you have received faulty or damaged merchandise from a store purchase, please return the merchandise to a store with a valid in-store receipt. If you can’t make it into a store, please let them know in writing.
How will I be refunded & when will I receive my refund?
If you are returning merchandise to our online store for a refund, all refunds are securely processed back onto the method used for the original payment.
Depending on post time frames, most returns are generally received at our online store within 3-7 business days.
From the moment your return is delivered into our warehouse, please allow up to 7 business days for their warehouse team to open and thoroughly check your returns, and for them to process your refund or exchange. Once your return request is completed, you will be notified via email.
