What payment methods do you offer?
You can pay by credit card, PayPal, Dymocks Booklover points or by using a Dymocks gift card. Unfortunately, Dymocks Books do not accept cheques or money orders.
When will my order arrive?
Once you have submitted your order you will receive confirmation and status update emails. If you ordered many items, they can arrive at different times. Don’t worry, Dymocks Books will advise you of their anticipated arrival times. Once your order has been dispatched from Dymocks Books Sydney warehouse you will receive an Order Shipped status email. You will also then receive your tracking information.
How can I find/reset my password?
If you’ve forgotten your password, you can have your password sent to your accounts email address. If you would like to change your password or any other account details, go to Dymocks Books My Preferences page and log in.
Can I return an item that I’ve purchased?
To return an online order within the refund policy period, please contact Dymocks Books and we will then give you instructions on how best to return your order so we can process your refund.