What payment methods do you accept?
Eluxury accepts all major Debit & Credit card as well as PayPal payments.
Does Eluxury ship Internationally?
Eluxury ships to almost every country in the world to select products.
What shipping carrier do you use?
Eluxury use Federal Express for domestic shipments and USPS for international shipments.
How do I check my order status?
To check your order status, first, log in to your account, then go to your account dashboard. From there you will see a list of your orders and their current status. If you have further questions, please contact their customer service team.
How can I cancel an order?
Please contact their customer service team and one of their customer specialists will help you.
What is your return & exchange policy?
Eluxury have a 30-day return/exchange policy for all of their products, with the exception of their line of mattresses, which have a 120 night trial period.