What are ESR payment methods?
ESR accepts VISA, Mastercard, American Express and PayPal.
Does ESR ship Worldwide?
No, ESR ships to limited countries which are enabled during the checkout process.
When will you process my order?
ESR process and ship orders between Monday and Friday (GMT + 8). Orders placed on Friday night, Saturday, Sunday, major holidays, and/or during company closures will not be processed until the following business day.
What products can be returned or exchanged?
Only products purchased directly on their official website can be returned or exchanged. If you have made a purchase from Amazon or from another reseller, please contact them instead.
Undamaged and resaleable products may be returned for a full refund within 45 days of the date the item was delivered to the designated shipping address. For more information, please contact their customer support team at [email protected]
What should I do if my package is lost?
If you feel that your package is lost or missing, please submit a ticket as soon as possible. ESR will carry out a full investigation to determine the next steps. Once they obtain all of the important information, it will take 1 to 3 business days to process. ESR will do their best to handle your case quickly.