What is the maximum amount I can order?
The maximum amount you can order online is £2,500 worth of currency. If you wish to order more than these amounts then please contact your local Eurochange branch by telephone during opening hours where their staff will be happy to assist you.
What should I do if the currency of my destination is not listed?
Check their destination list to see if your currency is listed, the list will advise you on which alternative currencies are recommended for your destination. If you still require some advice then please email their customer services team at customerservices@eurochange.co.uk who will answer your queries during normal office opening hours.
Can I have my order delivered to a different address?
No - the order can only be delivered to the address where the payment card is registered.
How can I pay for the currency I have ordered?
When paying online they accept the following forms of Debit Card and Bank Transfer. For Reserve & Collect orders or payment in the branch they can take cash, Debit Card and Credit Card.
Can I track my order online?
Yes - please visit www.royalmail.com/track-your-item and enter the tracking number on your email confirmation.
How can I return my leftover travel money?
You can return your leftover travel money to any {brand| branch. For your convenience you can process your transaction on their website before visiting your local branch, this allows you to reserve your exchange rate and know how much you will receive for your currency. If you purchased their Original Rate Buy Back product when you ordered your currency then you will need to produce your original receipt before the expiry date shown on your receipt for it to be validated.
Is there a limit to the amount I can send via Quick Transfer?
Quick Transfer is for personal use and one-off purchases of goods and services. The maximum you can send at any one time is £5,000. You will need to upgrade to the free International Payments account for larger deals.
How do I pay for this transfer?
You have two choices - Bank Transfer or payment at your nearest Eurochange branch by cash or debit card. You will receive an automatic email with the Eurochange account number and sort code if you opt to pay by Bank Transfer. They recommend you do online or telephone banking with your service provider to wire the funds to them.
When will the payment be sent?
They will send your funds the same working day if you pay before 13.00. All payments received after 13:00 will process the next day.
How long will the transfer take to reach the beneficiary’s account?
Payments to the US and Eurozone countries credit within one working day. All other payments credit within 3-5 working days.
What does “hold funds” mean?
You can purchase Euros up to 30 days in advance of when you need to send them. Most clients do this because they believe the rate has peaked and don’t want to lose out in the future. They will keep the currency in a Fund until you’re ready to use them.
How do I know you’ve received my payment?
You will receive an email confirming they are in receipt of your funds. A further email will be sent once they have released your funds for transfer.
