How can I cancel my order?
If it’s “Being Processed,” please call them immediately. Once an order shows that it is “Being Packed,” we cannot cancel it.
How will my order be shipped?
Freshpair will ship your order via DHL to your local post office for delivery to your door by USPS or via UPS. They ship via DHL and USPS to P.O. Boxes, APO/FPO addresses. They offer free shipping on all U.S. orders, including Alaska and Hawaii, and low flat rate shipping to other countries. The minimum for shipping offers does not include e-gift cards since those are not physically shipped.
How do I return something?
To return an item, please view their complete Return Policy to make sure that the item(s) meet their returns criteria and instructions. Once processed, they will issue a credit for the returned items onto the credit card that was originally used.
How do I exchange an item?
Considering the delicate nature of their merchandise, they do not allow exchanges. Please contact their Customer Care Center with any questions or concerns.
Where can I get a return form?
The return form can be found on the back of the invoice included in your order. If you no longer have the original invoice, please call customer service to request a return form.