WHAT IS THE PAYMENT METHOD?
Gandys accepts Apple Pay, PayPal, Visa, and Master Card.
WHERE IS MY DELIVERY?
If you have not received your goods please email ‘[email protected]’ so they can trace your order. They will then notify you via email to confirm the status and whereabouts of your products.
Please note: Parcels that are signed for will be deemed as received by the customer and are now out of their control. They use third-party logistics companies, they hope they maintain their high standards but as I’m sure you can understand mistakes happen. If this is the case, they will inform you of your carrier and you should contact them to take this further.
I CHANGED MY MIND, CAN I CANCEL MY ORDER?
If you have recently placed an order with them and wish to cancel it before delivery, please email them at [email protected]
within 12 hours quoting your order reference number, the date the order was placed, and your name. However, depending on the time order was placed, these may be dispatched sooner. They will then contact their dispatch team and try to get the order returned to them rather than delivered to yourself. Once they have confirmation of the cancellation, payment will then be refunded back to your account within 10 working days. If the order is delivered to you, please return it for a full refund (excluding postage).
CAN I AMEND MY ORDER DETAILS?
To amend an order, both for product and shipping address please contact [email protected]
as soon as possible. If the order has already been processed it might not be possible to amend it.
WHAT IS YOUR RETURNS POLICY?
All goods must be unused and in the condition in which they arrived at you to qualify for the below.
*You have 60 days to return an item with proof of purchase and returns form for a full refund or exchange. You lost your returns form. No problem. Please contact [email protected] and they had been happy to issue a new one via email.
Please allow up to 10 working days from the date they receive your product(s) for your refund to be processed.
HOW DO I EXCHANGE MY ITEM(S)?
If exchanging an item, the price must match that of the item purchased when you bought it. If the item chose is out of stock a refund or credit note will be issued instead. If you wish to exchange for an item of a different price, you will have to pay the excess or refund the difference.