What is the payment method?
HATCH Collection accepts VISA, Mastercard, American Express, Discover, Amazon Pay, Afterpay, Apple Pay and PayPal.
How do I track my order?
You will receive an email with tracking information when your order ships. Please be sure to check your spam folder if you have not received an email from HATCH Collection within 1 business day.
What is the pre-order items policy?
All orders that include “Pre-Order” items will ship partially via Parcel Select as the pre-ordered product becomes available or within 1 week of the date listed on the Pre-Order item Product Page.
How do I care for my HATCH Collection?
HATCH Collection always recommend washing all their products with care. Please refer to the care tag in your garment or specific product page on their website for exact washing instructions.
HATCH Collection beauty items should be stored out of direct light and in a cool or room temperature setting.
Can I make changes to my order?
If you need to change your order, please reach out to HATCH Collection as soon as possible. They cannot guarantee a change can be completed, as their fulfilment team processes all orders quickly, but they will do their best to help.