What types of payments do you accept?
At Hats.com, they make it easier than ever to shop with them! Use most major credit cards and payment methods here including:
*QuadPay (4 Interest-Free Payments)
**NOTE: VISA Gift Cards are not applicable at Hats.com due to address verification.
Can I buy hats in bulk?
The more, the merrier! Many styles from their site are available for purchase in bulk, but you’ll need to reach out to them before placing an order. Once you let them know what you’re looking for and how many units you’re interested in purchasing, they’ll confirm if they can fulfill your request.
Can I return my item if I have a problem?
Of course! They want each and every customer to love every accessory they buy from them. Please reference Returns/Exchanges or contact customer service to figure out the best way to return your item.
Is it safe to order online?
Hats.com uses SSL encryption to guarantee the safety of your personal information. Using a credit card on their site is absolutely safe. Safeguarding your personal information is one of their top priorities — it’s even more important than helping you accessorize!
What is QuadPay?
Quadpay will split any payment into 4 interest-free installments in-store and online. Your linked payment card will be charged in 4 installments over 6 weeks.
When will my order be processed?
Orders are processed the same day that they receive them and generally shipped within one to two business days. If you order more than one item, they may ship from more than one location. This will not affect your shipping charges.
How will I know if you have received my order?
When ordering online, you will automatically receive an order confirmation via e-mail. You will be given your order number on the order confirmation page. Be sure to record this number and keep it handy in case you have questions about your order.
If you have mailed or faxed your order, they will confirm your order, compute your charges and contact you to request your payment if you have not sent it to them. If you have not provided an e-mail address, please provide a daytime phone number or they will use US mail to confirm your order.
Can I change or cancel my order after it’s been submitted?
Since they are trying to ship all orders immediately after receiving them, it may be difficult to stop or change your order.
If they have not yet shipped your order, you can request a change or cancel your order. If you have just submitted your order online, contact them. Be sure to include your full name and address, as well as your order confirmation number. Please provide complete details on the information that you would like to correct or change. When they have made the change to your order, they will send you an e-mail confirmation.
If they are unable to change or cancel your order, they will notify you via e-mail. You can decide after receipt of your order whether to keep it or use their hassle-free return process. If you need additional assistance please contact them.
Once your order has shipped they are unable to cancel the order. If the order is refused for any reason, any shipping charges are non-refundable and are the responsibility of the customer.