Do Hello Molly have a store I can visit?
Unfortunately, Hello Molly is exclusively an online store which means they can serve customers all across the world but they don’t have a physical location where you can come and try on garments before buying.
How can I access my store credit?
Store credit is issued to accounts. If your Hello Molly account has credit on it, make sure you are logged when you check out. Under ‘Payment Method’ on the checkout page, you will have the option to apply your credit to the order! If you make a return and don’t have an account with Hello Molly, they will create one for you using the email address associated with your original order.
How much is shipping within Australia from Hello Molly?
Orders below $50 are charged at a flat rate of $6.95 and orders over $50 are shipped FREE.
How long will my Hello Molly order take to arrive?
You can use the estimated shipping tool on the Hello Molly website to find out. Once a package has left the warehouse Hello Molly have very little control over it. Please note that delivery times listed are only estimations. Hello Molly is not responsible for any delays caused by the carrier, especially during high-volume periods. Hello Molly can never guarantee a delivery date.
What is the returns policy at Hello Molly?
Hello Molly do not accept exchanges. If you would like to order a different size, return your merchandise as soon as possible and Hello Molly will issue you store credit if the items are deemed eligible according to the return requirements laid out below. Store credit can be used to order a different size or any of Hello Molly’s other products.