What is the payment method?
Ibspot accepts VISA, Mastercard, American Express, Discover Card, and PayPal.
How can I change or cancel my order?
After you have clicked “Purchase” your order begins to process and they are unable to cancel or make changes to your order. Please contact their customer service department at [email protected]
for further assistance with this issue.
Will I receive a tracking number?
Ibspot provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfilment centres across the globe as their product research team spends the time to source for quality yet affordable products.
What is the exchange policy?
Ibspot only replace items if they are defective or damaged. If you need to exchange it for the same item, send them an email at [email protected]
and send your item to 61 Broadway, New York NY 10006, United States.
What is the return policy?
Their policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, they can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Ibspot also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
What is the refund policy?
Once your return is received and inspected, they will send you an email to notify you that they have received your returned item. Ibspot will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.