What are my payment options?
John Smedley Outlet accepts VISA, Mastercard, American Express, Maestro, and PayPal.
What if my order tracking doesn’t work?
If your order tracking number doesn’t work please ensure you are entering the entire number on the correct website. Also please wait at least 12 hours before trying to track your parcel, as there can be a slight delay on their carriers’ tracking systems. If after 24 hours you still cannot track your parcel, please contact the customer care team via email@example.com.
Can I cancel my order?
If you wish to cancel an order you need to notify them as soon as possible. If your order has been despatched, you can either refuse to accept the delivery from their courier or alternatively follow their returns procedure for an exchange or refund. You can notify their customer care team that you wish to cancel your order at firstname.lastname@example.org or by telephoning +44 (0)800 652 3489.
Do you offer exchanges?
No, unfortunately, due to the nature of their timed sales and low stock levels, they are unable to offer exchanges at The Outlet by John Smedley. John Smedley Outlet recommend that you return the items you have received and place an order for the items that you require.
How long does it take for a refund to be processed?
Please allow up to 21 days for any refund to your original payment card or account.