What are my payment options?
John Smedley Outlet accepts Amazon pay, Mastercard, American Express, Maestro, and PayPal.
Do you deliver to my country?
The Outlet by John Smedley will deliver to all countries worldwide except Russia. John Smedley Outlet partner with carriers who ensure the greatest worldwide coverage.
Can I cancel an entire order?
If you wish to cancel an order you need to notify them as soon as possible. If your order has been despatched, you can either refuse to accept the delivery from their courier or alternatively follow their returns procedure for an exchange or refund. You can notify their customer care team that you wish to cancel your order at [email protected]
or by telephoning +44 (0)800 652 3489.
Do you offer exchanges?
No, unfortunately, due to the nature of their timed sales and low stock levels, they are unable to offer exchanges at The Outlet by John Smedley. John Smedley Outlet recommend that you return the item(s) you have received and place an order for the item(s) that you require.
How long does it take for a refund to be processed?
Please allow up to 21 days for any refund to your original payment card or account.