What forms of payment method do you accept?
Karuna accepts Amex, Discover, Master Card, PayPal, and Visa.
Where do you deliver?
Karuna delivers worldwide.
Can I exchange the item?
They want to make sure our customers are 100% satisfied. If your order arrives damaged or is not the item you ordered, they will gladly exchange the damaged or incorrect item for a replacement product of equal or lesser value or you can choose to receive a credit toward a future purchase at www.karunaskin.com
Damaged products or incorrectly shipped products will be exchanged at no additional cost to you as long as the exchange is handled within 30 days from the day the order was shipped. Please contact their customer service department for assistance with your exchange at [email protected]
How can I track my order?
When your order ships, an email will be sent to the email address on file with us. If you select a premium shipping service (such as UPS), a tracking number will also be provided. Be sure to check your email spam folder in case it ends up there. If you did not receive an order number at the time of check out, you might not have finished and confirmed the order. If you do not receive an email order confirmation within 10 minutes of your order, contact them at [email protected]
to confirm your order. Include your name and order number to expedite your request.
What is your return policy?
Karuna Skin LLC accepts returns of unopened items purchased at www.karunaskin.com within 30 days of purchase. Proof of purchase at www.karunaskin.com (such as the www.karunaskin.com order confirmation email and/or receipt showing proof of payment) must be presented in order to receive a refund or exchange. Return shipping is the responsibility of the shipper. Refunds will be made in the amount of the purchase price, plus tax when the returned item is received by their warehouse and verified to be in its original condition. Shipping cannot be refunded.
Returns of purchases made at third party retailers (locations other than www.karunaskin.com) must be handled by the retailer at which the purchase was made. Please refer to the third-party retailer’s return policies prior to purchase.