Do you offer a money-back guarantee?
Yes, all their hosting packages excluding Dedicated Servers include a 30-day money-back guarantee. Only new customers are eligible for our 30-day money-back guarantee.
Do you have an uptime guarantee?
Yes, they offer a 99.9% network uptime guarantee back by their SLA, though in the real world we average over 99.99% day in and day out over the past decade.
How long does it take for my account to be activated?
VPSs are provisioned immediately upon successful payment and automated fraud check completion.* The system may take up to 5 minutes to deploy your VPS and send the welcome email. Dedicated servers are generally delivered in 12-24 hours.
Orders failing automated fraud checks will be subjected to manual order review by our staff and will cause your order to be delayed.
What type of payments do you accept?
They accept credit cards (Visa, MasterCard, Discover & American Express) as well as PayPal and ACH/eCheck payments. They do not accept mailed checks