What payment methods do you accept?
Mansur Gavriel accepts payment by debit card, credit card, Paypal, Amazon Pay, Apple Pay, G Pay, Amazon Pay, Klarna and other payment methods specific to your geographic location.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also log into your Mansur Gavriel account to check on your order status at any time.
What are the delivery times?
All orders placed before 1:00 pm (EST) will be dispatched within 1-2 business days. You will receive an email confirmation once the order has been shipped. Please note, processing times do not include weekends or U.S. federal holidays.
There may be additional processing delays during sale periods.
* FedEx Ground Shipping (within the US): 3-5 business days
* FedEx Standard Overnight Delivery (within the US): 1 business day
* International DHL Express Shipping: 3-7 business days
Can I exchange the item?
Mansur Gavriel only accept domestic exchanges. Please note, they do not accept international exchanges at this time, however, they can recommend placing your new order now to reserve the item of your choice and send your current item back in the meantime.
What is your return policy?
Mansur Gavriel accept returns on full price merchandise that is unused, in the original packaging and has a return request made within 30 days of purchase. Please note, items purchased at a 30% or more discount are considered Final Sale and cannot be returned for a refund or exchange. All items must be returned in perfect condition, unused, and with the original packaging (including boxes and dustbags) with tags still attached. They are unable to offer an exchange or refund on items that are deemed damaged - scratched, worn or not in their original packaging.