What forms of payment methods can I use?
You can pay through VISA, Mastercard, Amex, Discover Card, and PayPal.
How long will it take to process my order?
Nacre Watches offers same-day shipping on orders received and verified by 3:00 PM EST (M-F). Orders placed after 3:00 PM EST (M-F) and on holidays are processed the next business day. When your order is confirmed and shipped you will be notified by email with the tracking number for your shipment.
Does Nacre Watches charge sales tax?
They charge sales tax only on orders shipped to Florida.
How do I request a return or exchange?
To request a return or exchange, simply reach out to them through live chat, by phone 877-216-0884, or email: [email protected]
Once you have submitted your request, a return authorization and domestic shipping label will be emailed to you within 48 hours.
What if I have an international return?
If you are located outside of the US and want to return an international order, please email [email protected]
International return or exchange shipping charges are the responsibility of the customer. Please note that international orders returned to sender are non-refundable.