What is the payment method?
Nespresso accepts PayPal and all major credit and debit cards, including Visa, Visa Debit, MasterCard, Maestro, and American Express.
How can I track my order?
Once your order has been placed and processed by Nespresso’s warehouse, you will receive an email from [email protected]
This will contain your order number and a link to their tracking site.
What can I do if an item I want to order is out of stock?
They do apologize if an item you wish to order is out of stock.
They’d recommend checking back again later, as they are constantly working hard to ensure stock is replenished as soon as possible.
If you need more specific products to restock information or wish to place an order urgently, please do not hesitate to contact Nespresso on freephone number 0800 442 442 (UK) / 1800 812 660 (ROI) where their Coffee Specialists will be happy to assist you.
How to want to return a machine?
Should you ever wish to return a Nespresso machine, purchased directly from Nespresso, this can be done within 14 days of delivery, so long as the machine remains in an undamaged and unused condition.
Have I been charged VAT?
The VAT is charged at 20% on all accessory and machine orders, apart from those being delivered to the Channel Islands. The total price on an invoice is inclusive of VAT. Please note that coffee is VAT exempt and therefore any invoice that only includes coffee will have no VAT included.
An invoice that contains coffee and other items will have VAT included in the cost of the VAT chargeable items. The delivery charge, where applicable, will have VAT included in the proportion of the delivery charge relative to the amount of the total which is VAT chargeable.