What is the payment method?
Net-A-Porter accepts Visa, MasterCard, American Express, Maestro and JCB cards, PayPal.
How can I track my order?
Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.
How do I return or exchange an item?
You have 28 days to decide whether to keep your items and Net-A-Porter will collect from your home, work or an alternative address for free.
What is the refund policy?
Your refund will either be issued to the original credit card used to place the order or as a NET-A-PORTER store credit. Please note that it can take up to 10 business days for the refund to appear in your account.
Shipping costs are not refunded for items using their free collection service, unless your items are faulty, or your order is canceled under the ICASRs.