New Zealand by Ferry Coupons December 2024

Why is my discount code not working?

There are several reasons why your code might not be working:

• The discount code might have expired.
• You might be applying the discount code to certain items that do not accept discount codes, like sale items.
• You have already used this same code when shopping before at New Zealand by Ferry.
• You have not spent the minimum amount of money. Sometimes to apply a discount code, you have to spend a certain amount of money, and that might be the case why the discount code is not working.
• You have taken the discount code from an international deals site, which probably doesn't apply to New Zealand by Ferry.

Can I use more than one promotional code on my order?

Only one discount code can be used per transaction. However, if you have a gift voucher, this can be used in conjunction with a promotional code.

• Visa
• Account2Account
• Mastercard
• UnionPay

Here are some great tips & tricks for extra savings at New Zealand by Ferry:

• Always visit and check Love Coupons for the latest money-saving discount codes and deals at New Zealand by Ferry before you finish your purchase.
• Join the New Zealand by Ferry newsletter to get the best offers, money-saving promotions and exclusive deals sent straight to your inbox.
• Be sure to check out the sale offers and discount section on the New Zealand by Ferry website for the latest promotions and discount offers.
• Follow New Zealand by Ferry on social media to stay updated with their new arrivals and offers.
• Sign up to Love Coupons newsletter for our latest weekly offers for brands like New Zealand by Ferry and many more.

• 24/7 Agent Support
• Expert Travel Advice
• Price Promise

What is New Zealand by Ferry's booking policy?

• Travel reservations made within 24 hours of departure time/date or on the day of travel can not be guaranteed.
• All prices are in New Zealand Dollars (NZ$) and include Goods & Service Tax (GST).
• All prices are capacity controlled and subject to change. If the fare you requested is unavailable you will be contacted via the details provided in your booking and offered the alternative fare or the opportunity to cancel your request without penalty.
• Ferry bookings are live bookings and therefore instant confirmations are provided.
• Bookings are not confirmed until you receive a travel voucher clearly confirming all journeys with an applicable confirmation number.
• A 2.4% fee is automatically added for all payments made via credit card at the time of check out.

Bus Cancellations

New Zealand Travel Team charge a 10% Refund Processing Fee in addition to any charges applied by Intercity Coachlines on cancellations of all point to point bookings. A NZ$ 30.00 Refund Processing Fee will be applied to all tours.

Train Cancellations

New Zealand Travel Team charge a $30.00 per booking Refund Processing Fee in addition to any charges applied by Great Journeys of New Zealand on cancellations of all point to point bookings. Travel Packages are subject to availability and they have the right to amend hotels if necessary. Travel Packages are non-refundable.

Ferry Cancellations

New Zealand Travel Team charge a 10% Refund Processing Fee in addition to any charges applied by InterIslander or Bluebridge on cancellations of all point to point bookings.

Rail/Bus Passes

New Zealand Travel Team charge a $100.00 per person booking Refund Processing Fee in addition to any charges applied by Great Journeys of New Zealand or Intercity Coachlines on cancellations of passes.

All refunds are processed back to the original Visa/Mastercard card that was used to pay for your train/ferry travel. Refunds to another Visa/Mastercard or 'Electronic' payment card or for cash is NOT allowed.

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Do I need a Reservation?

Yes, as all scenic train, bus & ferry services in New Zealand are 'Reserved Seating/One Class' services, so it is recommended that you make a reservation in advance, as there is no guarantee that there will be seats available on the day you want to travel.

Do I need to have travel insurance?

It is recommended that you have travel insurance when travelling, to cover your luggage, personal belongings, medical/hospital care, and trip disruption and trip cancellation.

Can I eat on my bus service?

Bottled water and snacks are allowed however hot food and drinks are not for safety reasons.

Can I change names on my rail or bus pass?

A rail or bus pass cannot be transferred to another person.

What if I need extra assistance?

Train, Ferry & Coach staff are highly trained in supporting passengers to make their trip enjoyable.

Is there a processing fee?

No, there is currently no processing fee for online bookings, however, a fee may be charged for help via the phone or chat service. Should you cancel a processing fee will be charged on top of any cancellation fees charged by the operator.

Train Services

• Bringing your bike, board, skis or baby buggy aboard is fine, but space is limited.
• There will be an additional charge for carrying extra items like surfboards, bicycles or skis. Because of space demands, bicycles will be limited to four per train service and they recommend that you book your bike on in advance to secure a place at $20.00 per bike.
• You may also be requested to remove, fold, or cover some parts of your bike.

• Oversized luggage is classified as any item that is heavier than 23kg or exceeding total dimensions of 158cm
• Bicycles must be collapsed down (both wheels removed from the frame) with handlebars turned sideways and the chain covered. Bicycles presented in this fashion will be accepted for travel and counted as one of your two Checked Luggage entitlements. If your bicycle is not collapsed down then it will be regarded as Oversize Luggage.
• If you are bringing a bicycle that is not collapsed down, please contact them in advance of travel so they can inform the driver. This may make it easier for him/her to leave space for your bike, although they cannot guarantee carriage on any specific travel date or service. Please see the oversize luggage information above regarding services which are unable to accommodate bikes. st of other traveller’s luggage and driver safety, all bicycles must have the pedals removed and the chain covered. The charge for bicycles that are not collapsed down is $20.00 per bike, per individual bus connection. This is payable to the driver.
• Travelling with a Wheelchair or Mobility Scooter.
• If the wheelchair or mobility scooter cannot be collapsed down to fit the Checked Luggage size and weight dimensions, then the Oversized Luggage policy applies.

• Sporting equipment, such as surfboards, golf clubs, canoes and bicycles, can be carried on their vessels, for an additional cost of $15 per item.
• Animals or pets are not permitted on any long-distance passenger trains or bus except for seeing-eye dogs.
• The long-distance passenger train, bus or ferry services do not carry unaccompanied luggage or freight.
• Pets (except for see-eye dogs) are not allowed in the passenger areas of any Cook Strait ferry.
• Other animals can be carried on any Cook Strait ferry but are subject to the terms of carriage of the ferry operator.

If you need to get in touch with New Zealand by Ferry about an order, an inquiry, or anything else, there are many ways you can do this.

Send an email You can send an email at info@newzealandtravelteam.com, and they will be happy to help.

Phone Give New Zealand by Ferry a call at +64-3-968-9619, and they will be more than happy to help.

Submit a request You can send them a message via the below link: New Zealand by Ferry Contact

The opening hours are as follows: 9.00am to 5.00pm (New Zealand Time) Monday - Sunday, excluding public holidays

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