Do I need a Reservation?
Yes, as all scenic train, bus & ferry services in New Zealand are ‘Reserved Seating/One Class’ services, so it is recommended that you make a reservation in advance, as there is no guarantee that there will be seats available on the day you want to travel.
Do I need to have travel insurance?
It is recommended that you have travel insurance when travelling, to cover your luggage, personal belongings, medical/hospital care, and trip disruption and trip cancellation.
Can I eat on my bus service?
Bottled water and snacks are allowed however hot food and drinks are not for safety reasons.
Can I change names on my rail or bus pass?
A rail or bus pass cannot be transferred to another person.
What if I need extra assistance?
Train, Ferry & Coach staff are highly trained in supporting passengers to make their trip enjoyable.
Is there a processing fee?
No, there is currently no processing fee for online bookings, however, a fee may be charged for help via the phone or chat service. Should you cancel a processing fee will be charged on top of any cancellation fees charged by the operator.