What payment method do you accept?
Nina Campbell accepts Sage pay, PayPal, Visa, Master Card, and Amex.
Which services do you use to deliver?
They only use respected companies such as Royal Mail and DHL to deliver their products to help ensure you receive your order accurately, promptly and in fantastic condition.
Do you ship Internationally?
Yes. They ship Internationally.
What if I receive faulty wallpaper?
*If you have ordered wallpaper directly through them please ensure the wallpaper hanger reads the hanging instructions carefully before commencing. Please note no claim will be allowed for the wallpaper hung in excess of one roll where a fault could reasonably be recognized prior to hanging
*Please check that the correct wallpaper has been sent.
What is your return policy?
Thank you for shopping with Nina Campbell. Nina Campbell hope that you LOVE your purchases. However, if you do wish to return any products or request a refund or exchange, their Returns Policy is below:
Returns Policy (excluding wallpaper)
*If you are not entirely pleased with the products that you have chosen you may return them to us within 30 days of receipt
*They will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging
*Items can be returned outside this period if they are found to be faulty but please take extra care to read any specific care instructions provided with your purchase
*They cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse
*The return of an item is at your own cost unless the item is faulty.
Returns Policy (wallpaper)
*Returns will be accepted for credit provided they have not been cut or damaged and provided they are returned within 7 days of invoice for a full refund
*After 7 days you have 30 days from receipt to refund your wallpaper and a 20% handling will be levied plus any relevant carriage costs
*Returns must be arranged in advance through the sales office ( 020 7591 5797 or [email protected]).