What payment methods do you accept?
OddBalls accepts VISA, Mastercard, Maestro, Klarna, and PayPal.
Why has my payment been declined?
Card payments can be declined for a variety of reasons:
* “Is your card out of date?”
* “Have you entered your details correctly?”
* “Did you enter your credit card’s correct three-digit CVC code on the back?”
* “If the problem persists please contact your bank or credit card issuer”
When will my order arrive?
OddBalls delivers a minimum of 5 business days for an order being delivered within the UK, 10 business days for an order being delivered within Europe and 15 business days for an order being delivered to any other country.
Can I track my order?
You should receive an automated email with a link in to track your order from the courier - please check your junk mail folder.
Can I exchange the item?
Unfortunately, they do not currently offer an exchange service, you will need to return your unworn items for a full refund and place a new order online.
What is your return policy?
OddBalls can only accept products for a return if they are unworn, in the original packaging and in a re-saleable condition. All item(s) must then be returned within 30 days of the invoice date. If your order contained a free gift, you will need to return that as, if it is not returned, they will have to deduct the price of the product from your refund.