How do I add in an alternate delivery address?
During the checkout process, you can select either an alternate address you have previously saved or enter a new one.
How do I change my email address or password?
You can change your email address or password by logging in to your Pet Direct account and clicking ‘account settings’. Keeping your details up to date ensures smooth delivery of your orders and this way you stay informed on the progress of your orders and current promotions.
Do prescription-only products require authorisation from my vet?
It is strongly recommended you seek advice from your pets’ veterinarian prior to and during feeding vet diets to your pets and that you take your pets to your vet regularly (every six months). Pet Direct cannot recommend these products as they are not your pets’ veterinarian.
What is AutoDelivery and what are the benefits?
Getting your Pet’s food on AutoDelivery takes away the hassle of remembering to buy food for them. No more surprises when you realise that you have no more food for your best mate. Simply set up your AutoDelivery and you can be sure you will be not only saving time but saving money too. AutoDelivery customers get a discounted price on every product that AutoDelivery is available for. There are no long-term contracts, you can cancel anytime either in Your Account on the Pet Direct website or by contacting them directly.
What prescription items do you sell?
Pet Direct sells both prescription food and flea treatments. These products are carefully formulated and strictly recommended to be used only under the advice of your pet’s veterinarian.
How do I know which items require a prescription?
All prescription food is categorised under Vet Diets and all prescription flea treatment is categorised under Vet Only. All prescription items are also marked with a Vetwise “+” badge next to the image in the product listing. It will also outline the appropriate life stage, breed size & health benefits for the product.
Is shopping at Pet Direct secure?
Yes, the Pet Direct website is 100% safe and secure. They have put all the necessary measures in place to ensure your personal and payment information remains secure.
How often does Pet Direct release Promo codes?
Every brand is different. Some brands release regular coupon codes, some don’t release any and some release them at special times in the year. The LoveCoupons.co.nz team spends countless hours every day searching for the best discount codes, and if Pet Direct has offers available, then Pet Direct will try to list them here.
How do I use a Coupon code at Pet Direct?
LoveCoupons.co.nz spends most of their time collecting the best and most recent Pet Direct discount codes. LoveCoupons.co.nz also does their best to list how to use Pet Direct discount codes. Read the content LoveCoupons.co.nz writes for more information.