What is the payment method?
RageOn accepts VISA, Mastercard, American Express, Discover, PayPal, Amazon Pay, BitPay, and GloBee.
I messaged but haven’t heard back for 48 hours, why haven’t I received a response?
Please check your SPAM folder. Most inquiries are responded to in less than 24 hours Also, note their office hours, which are Monday through Friday, 9 AM - 6 PM EST. Questions and concerns from the weekend will be responded to promptly on the next business day.
Why isn’t my tracking number working?
Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in their carrier’s’ systems. If your order is domestic and the tracking number doesn’t work, please let them know so they can make sure that your items were properly shipped. If this is an international order, you can try this website to track your package. Just have your tracking number available. http://www.17track.net/en.
How do I cancel my order?
All of RageOn products are printed on demand for the highest quality, so if you have a cancellation request and it is within 24 hours of your order being placed, please email them here so that they can see if your order can be cancelled. Most times they can accommodate and coordinate a cancellation for you. There are some times when the order is already in production and or shipping and they cannot cancel. For these situations, their Customer Support will work with you directly on a solution. Just email them.
How do I change my shipping address on my order?
In most cases, they can take care of this for you if your order hasn’t shipped yet, Just email them here and they will look into the address change for you and get an answer for you quickly.
Where do I ship my returns to?
Please, for any approved returns, ship them to the following address: RageOn, 1163 East 40th Street, Suite 211, Cleveland, OH 44114. Please include your name and order number so that your return can be processed in a timely manner. Please allow up to 72 hours to process your return after it has been received.
Where is my refund?
* Once your return is received and inspected, they will send you an email to notify you that they have received your returned item. They will notify you of the approval or rejection of your refund and provide you with those details via email.
* If you are approved, then your refund will be processed. You will receive an email confirmation of the refund details. Please allow 2-5 business days for your bank to process. This time period depends on your financial institution. Please contact your bank for more details about their policies.
* If you haven’t received a refund yet but received confirmation from them that it was processed, first check your bank account again.
* If you’ve done all of this and you still have not received your refund yet, please contact them at [email protected]