When will my order arrive?
Orders placed before 12:00 pm PST will generally be shipped out on the same day. Orders placed after 12:00 pm PST will generally be shipped out on the following day with the exception of orders placed on a Friday.
b] What are the delivery methods?
Siwy Denim currently offer 3 shipping methods for Domestic orders: Ground, 2 Day Shipping, and Standard Overnight Shipping.
What happens if my shipment is refused/cannot be delivered?
Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to SIWY Denim and the customer will be credited for the product cost and tax, less shipping and handling. Customer will be required to place a new order and will be responsible for any associated shipping charges.
How do I return a product?
All returns require a valid Return Merchandise Authorization # (RMA). You can process your returns at https://www.siwydenim.com/a/returns or by contacting them at 323-234-8880 or emailing them at [email protected]
What is your return policy?
Siwy Denim will accept returns for items purchased on the siwydenim.com store that are postmarked within 14 days from the delivery date for a refund or store credit. Returns received back outside of this window will not be accepted. Please note that original shipping charges are non-refundable. You may return for a refund or store credit and place a new order for the item, size, and colour of your choice. No returns are allowed on Final Sale items. All sales are final.
International returns: The customer is responsible for all duties, taxes, or brokerage fees. If you return an item or refuse an item and they are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.