CAN I COLLECT MY ORDER IN STORE?
All orders must be sent to the delivery address as stipulated on your order form. They do not offer an in-store collection service.
DO YOU SHIP TO PO BOXES?
Unfortunately, this is not possible as our carriers require a signature. Please provide a physical street address on your order form.
IS MY PACKAGE INSURED?
All items are insured against theft and accidental damage whilst in transit from the Stutterheim warehouse to the shipping address.
WHAT PAYMENT METHODS DOES STUTTERHEIM ACCEPT?
You can pay using Visa, MasterCard, American Express, Maestro, Diners, JCB, Discover, Klarna, and Paypal. In a number of markets, they also support localized payment options through your online bank or invoice for example.
WHY IS MY ORDER NOT GOING THROUGH WHEN I TRY TO PAY FOR IT?
If you’re having problems placing an order then please first try from another web browser or device as this is the most common cause of the issue. Failing that please contact your bank to ensure they have not temporarily blocked the transaction.