What is the payment method?
Temperley London accepts all major Debit & Credit Card.
Where does Temperley London deliver?
Temperley London delivers to Worldwide.
How do I track my order?
You may log in to your account to view your recent orders and tracking information if you checked out as guest then please refer to the email confirmation of your order despatch.
Which courier is my order shipped with?
Temperley London use FedEx for both domestic and international shipments. In some regions, they also use UPS. If you wish to return your order it will need to be sent to them using our free returns service. This is the only way to ensure your items reach them safely and are insured against loss or damage. Temperley London London Same Day Delivery orders are delivered by Westway.
How to create a return?
Simply sign in to your account and click on Returns & Exchanges. Select the order you would like to return and click ‘Request Return’. Choose the piece(s) you would like to return or exchange, select a reason for return and submit. Temperley London Customer Care team will be in touch to arrange everything for you.
I lost my receipt, can I request a duplicate?
If you have misplaced your receipt then please log-in to your online account where you will be able to print a duplicate copy, alternatively you may request one with their Customer Care team [email protected]
How is the refund processed?
Once your return has been delivered to them they will process it within 3 working days. The payment will be refunded to the account/card used when placing the order. Refunds take up to 2-4 working days from issue to settle on your account and up to 7 working days if you are abroad. If you placed your order with PayPal your refund will be sent to the PayPal account initially used