Can I amend my order?
If you have made a mistake and you wish to amend your order, please contact them as soon as you can and they will try their best to honor your request however they can not guarantee any changes will be made. As they are super quick at processing orders, If the order has already left our warehouse then, unfortunately, amendments cannot be made.
Can I cancel my order?
Club L London can only cancel or amend order details if your order has not gone into their warehouse for processing. Please contact them ASAP and they will try their best to honor your request however they can not guarantee the cancelation will be made.
How do I return the item?
If you are unhappy with your purchase, items can be returned to them within 14 days of receipt as long as the item has all of its original tags firmly attached and is in an unworn condition. Unfortunately, they are unable to accept returns for any pierced jewelry or swimwear where the hygiene seal has been removed. Remember to fill in your returns sheet with your request and put this sheet in your parcel when you return it back to them. Don’t forget to keep proof of postage or tracking number - they will need this if there are issues with your return. Please allow up to 21 working days for your refund to be processed, once a refund has been issued you will be notified via email. Once the refund has been processed please allow 5-10 working days for the money to appear in your account.
What payments do you accept?
Club L London accepts Visa, Visa Debit, Master Card, and American Express. Club L London also accepts PayPal and Apple Pay payments.