NZ MUSCLE Coupons December 2024

NZ MUSCLE accepts VISA, Mastercard, Direct debit (via Account2Account), Afterpay, Laybuy, Gift vouchers and NZ Muscle loyalty points.

No, they only ship within Australia and New Zealand.

CourierPost: For orders shipped for free or South Island overnight, you can track your delivery here by entering the tracking code in your shipping notification email: https://www.nzpost.co.nz.

Urgent Tonight: For orders shipped via Urgent Tonight, you can track your delivery here: https://couriers.urgent.co.nz/Track. Urgent Tonight orders are collected from their warehouse for dispatch at 3:45 pm Monday to Friday. Because of the short window between collection and delivery, limited tracking is available.

If your order is showing as delivered but you can't locate it please contact CourierPost at 0800 COURIER, alternatively contact them and they can lodge an investigation with the courier for you.

Please be aware that it may take several days for the courier investigation to be completed. They are unable to resend any items until the couriers have completed the investigation and deemed the parcel lost.

Where authority to leave is selected, this is at the purchaser's own risk and NZ Muscle accepts no responsibility for stolen parcels.

Please contact them within 7 days of the delivery date to open an investigation with NZ Post.

All missing parcels need to be lodged with NZ Post within 21 days of delivery for them to claim from NZ Post. After 21 days they are unable to provide replacements or refunds.

Depending on your location, you will have different delivery options available to you. For an overview of their shipping options, please see their shipping options.

Add items: Once you have placed your order online and payment has been processed they cannot charge you for any additional items you may want to add to your order. You will need to place an additional order for these items.

Swap items: If you would like to swap flavours for the same product ordered, they may be able to facilitate this if the flavour is in stock and you get in touch with them as soon as possible. During sale periods, swapping flavours is not possible due to the high volume of orders being dispatched.

Cancel order: Unfortunately, once an order is confirmed, they cannot cancel orders unless there is a genuine error at the time of purchase e.g. the same order was placed twice within minutes due to a technical glitch. Please contact them as soon as possible so they don't ship multiple orders to you.

If you have received your order and an item is faulty, please contact them to submit a returns application for a replacement, credit or refund. You will need to send them a clear image of the issue, the expiry and batch number for the product, your order number and a photo of the item affected within 7 working days of receiving your order.

Their customer services team will review your returns application.

Please allow 2-3 working days for a response from their Customer Services rep. Please do not throw any items away until they have resolved the matter.

Where an item is faulty and this was not disclosed at the time of purchase on the online listing, in the first instance they will contact the supplier/manufacturer for a replacement. Please be patient as suppliers need time to investigate.

Examples of faulty items are issues with product integrity; hardening where not disclosed at the time of purchase, faulty seals, manufacturing issues, holes in garments etc

They do not offer full refunds or physical exchanges for a product unless it is deemed faulty upon inspection. In some scenarios, they may require the faulty item to be returned to them for further inspection.

NZ Muscle reserves the right not to offer an exchange voucher, refund or replacement where the item fault is a result of misuse or neglect.

If the item/product has been regularly used, with the fault acknowledged and present, they will consider the item fit for purpose and will not offer a credit, refund or replacement.

If your item appears to be damaged in transit, they will contact Courier Post and open an investigation. Please ensure you retain all packaging as on occasion CourierPost will need to collect the goods for assessment.

You will need to send them a clear image of the damage and your order number within 7 working days of your parcel being delivered.

From when a parcel is received at their warehouse, please allow up to 7 days for your return to be finalised.

Please note, that they do not issue refunds on non-faulty items, only a store credit will be provided once your return item/s is/are received back at their warehouse.

They hope you love your new NZ Muscle merch and supplements just as much as they do. However, they have a Returns Policy in place if you are not 100% satisfied with your purchase.