What is the payment method?
Auguste The Label accepts VISA, Mastercard, American Express, Afterpay, and PayPal.
Can I change or cancel my order?
As much as they would love to help, it is not logistically possible to change or cancel an order once it has processed through the checkout.
This means that no further changes can be made to your order once processed including and not limited to: removing and/or adding items to your order, combining orders or cancelling your order.
Do I need to pay customs fees, import duties and taxes?
Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier.
Duties/taxes on goods vary widely depending on the product value and the country your order is being delivered to. Auguste will include a commercial invoice declaring the full dollar value paid on international shipments.
If you refuse a shipment from Auguste The Label, you are responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to them.
What is the exchanges policy?
Kindly note that they do not currently offer exchanges. They hear you and are working to have exchanges available in the near future! In the meantime, simply send your return back for a refund and re-order as you wish.