In which countries is it possible to shop online?
You can currently shop in Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.
Can I track my order?
Yes, the updated status of your order can be tracked in real-time. To do this, go to Track my order (you can find it on the header of the website) and enter your order number and your postal code. You should also receive a tracking number with your shipping confirmation email.
What should I do if I receive an incorrect item?
If you have received a faulty item or an item that you did not order, please proceed to return the item online.
Which payment methods can I use to make my purchase?
They currently accept the following payment methods: Creditcard (Mastercard, Visa, American Express), PayPal, Debit Card and specific payment methods per country.
How can I get my order invoice?
Once your parcel has been shipped, you will receive a shipping confirmation email including a link to download your order invoice.
How long will it take for my order to arrive?
Delivery times depend on the type of delivery selected. Standard delivery is usually within 2-5 working days depends on your country. For more details, see their shipping page.
How do I make a return?
Making a return is free and easy. Just place your item(s) into the shipping box and stick on your prepaid return label, covering any existing delivery labels. Depending on the original delivery method, drop your parcel at a post office or a UPS Access Point, or arrange for home collection via UPS.com. For peace of mind, ask for proof of postage. They’ll email when your return has been processed and you’ll receive your refund within 10-14 days.
Do I have to pay for returns?
Returns at Tommy.com are always free of charge. Simply use the return label provided with the box.
When will I receive a refund for my return?
You will receive the refund in the same payment method used for the purchase within approximately 10-14 days after your parcel has arrived at their warehouse, depending on your bank.