What is the payment method?
Cycles UK accepts VISA, Mastercard, Maestro, Debit/Credit Card, and PayPal.
What is the return policy?
They pride themselves on excellent customer service and aim to ensure their customers are 100% happy with their purchase. In the unlikely event that you are not, please feel free to return your goods within 90 days of receipt of them, with proof of purchase for a full exchange or refund.
How long does delivery take?
They build and safety check all bikes before dispatching them it typically takes 2 to 3 working days to dispatch a bike out to you. Once the bike leaves them it will be on a next day courier service. If you live close to one of their stores they will normally hand-deliver the bike instead. In this case, they will contact you to arrange a convenient time. Nearly all bikes bought in their stores will be hand-delivered and they will be able to discuss delivery times with you when you buy.
How they deliver your bike?
If you are local to one of their stores, and they are hand delivering the bike, it will have been built and safety checked by our mechanics. It will come fully assembled and ready to ride with the pedals on so you are good to go. If the bike is being delivered by a courier it will still have been built and safety checked by one of their mechanics. It will also have had a second inspection prior to dispatch. To fit the bike in the box we will take the pedals off and turn the handlebars to one side. They will also have added some extra protective packaging.
What if I find an item cheaper after I have bought it?
Their price promise is valid for 7 days after your purchase. So if you buy an item from them, then see it cheaper elsewhere ask them to match the price. Just drop them an email with the price you have seen and they will check it out for you. If the price checks out you will be issued with a store credit or online gift voucher to cover the difference.