What is the payment method?
Figleaves accepts VISA, Mastercard, American Express, Maestro, Discover Card, Diner’s Club International, and PayPal.
Where do you deliver?
Figleaves delivers worldwide.
When will my order be despatched?
* Your order will be dispatched once stock is available and the payment has been authorised.
* If you are shipping to the UK and your confirmation is sent after 9 pm Monday-Friday or 3 pm Sunday and UK bank holidays (or at any time on a UK public holiday), your items will leave their warehouse on our next working day.
* If you are shipping internationally and your confirmation is sent after 4.30 pm Monday-Friday (or at any time on a weekend or UK public holiday), your items will leave their warehouse on their next working day.
How can I track my order?
You can track your order as soon as it’s left their warehouse using your unique tracking number.
What happens if I am not in when my delivery arrives?
If your order doesn’t fit through your letterbox and you are not home, then depending on the carrier you have selected they will leave a card to advise delivery was attempted, together with details of:
* Where you can collect your order from
* How to rearrange delivery
* That your parcel has been left with a neighbour
* That your parcel has been left in a safe place
If your order requires a signature and no-one is available to sign for the parcel, the carrier will leave a card detailing where you can collect it from and how to re-arrange delivery.
Can I cancel my order?
Contact Customer Services as soon as possible to cancel your order; if your order has already been posted please ensure you return them back to them no later than 14 days. Items must be returned in the same condition as they were received.
How long does it take for a return to be processed?
Once they receive your return they’ll process it as quickly as possible for you, but do ask that you allow up to 7 days from when they received it.
When will I receive my refund?
* Refunds will be credited back to your original payment method used to place the order
* The length of time it takes to refund back to your account will depend on your payment provider
* As soon as your refund has been submitted they’ll send you an email to let you know
* Please note delivery charges are non-refundable unless the goods are faulty