Do you ship Internationally?
Yes, they ship Internationally.
What is the payment method?
They accept Visa, MasterCard, Maestro, AMEX, Apple Pay, Google Pay, Shop Pay, PayPal, and Klarna.
What is the return policy?
Their policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, they can’t offer you a refund or exchange. Once you have notified your intention to get a refund you have 14 days to return the item.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. They also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, they require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to their error.
* Any item that is returned more than 14 days after they have been notified
When will I receive my refund?
Once your return is received and inspected, they will send you an email to notify you that they have received your returned item. They will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 to 5 working days.
Can I exchange?
They only replace items if they are defective or damaged. If you need to exchange it for the same item, send them an email at [email protected]
and send your item to 228 North End Road, London, W14 9NU, United Kingdom.