What are Novo Shoes payment methods?
Novo Shoes accepts VISA, Mastercard, American Express, Afterpay and PayPal.
Does Novo Shoes ships Worldwide?
Yes, Novo Shoes ships Worldwide.
What is your return policy?
If you are not satisfied with your purchase, you can return it within 30 days of your purchase.
How long will it take to process my return?
It will take up to 3-5 working days from the date they receive your parcel. When processed, you will receive either:
*A shipping notification for your new items, including tracking.
*A refund notification from the payment provider used during your original purchase.
I think my order is faulty, what should I do?
Novo Shoes’s Returns Policy includes the rights you are entitled to under the Australian Consumer Law. If you believe your online purchase to be faulty, please contact their Customer Support Team. Novo Shoes may request photos of the fault claim prior to approving the return.